9/2/2023 0 Comments Naked wines reviewThe refund is processed immediately on our end, however it may take 3-5 working days to reach your account, although it may be with you sooner than this. Following your phone call and discussion with my colleague, your account and order have been cancelled and your card removed. You're never tied or locked into anything and are free to cancel at any time, however if you have just joined us we ask you to give us a quick call to cancel so we can have a quick chat to ensure you understand how an Angel account works, but if it's not for you, we will get your account cancelled straight away. You simply save up until you're ready for another case! And you can choose whichever wines or cases you like. You only order as and when you want to, there's no requirement to order each month. You spend it when you like, on what you like. Naked Wines isn't a subscription service or a 'wine club' - You put £25 per month into your account for future orders. We make sure the sign up is mentioned in the description of the case, in the pop-up before you check out, and in the first email we send you after the order, however I'm truly sorry if these were missed. I can see the first case you ordered with a £75 voucher was the Naked Test Drive Red Case, which is one of our sign up cases to become an Angel. Hi Pedro, Thank you for taking the time to leave us a review, and I'm truly sorry for any disappointment caused by your experience with us. But for now thank you for giving us a go Alan! Kindest regards, Stanley Naked Wines If you do want to utilise this 'no quibble' guarantee and try some different bottles please do contact or ring us on 01603 281800 and we'll be happy to help. As we have a such an expansive range we are confident we will have a tasty selection of bottles in there that are right for you. We are proud of the wines we get in, and though we'd love for everyone to love all our wines just as much as we do, having such a wide variety means that's not always going to be the case. We fully appreciate that everyone's wine palette will differ to one another. Hello Alan, thank you for taking the time to leave this review - though I am so sorry to hear that our wines didn't hit the spot for you! Just so you're aware we do offer a 'no quibble' guarantee so if any bottles don't go down well we can have these refunded to your Naked Wines account to put towards some other wines that hopefully go down much better.
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